Welcome to KQV. These Terms & Conditions ("Terms") govern all purchases made on this website — event tickets, merchandise, memberships and video content. By ticking the acceptance box at checkout you agree to these Terms. Please read them before buying.

1. Who we are

This website is operated by KQV ("we", "us"). All payments are processed securely by PayFast; we never see or store your card details.

2. Event tickets

• Tickets are issued electronically with a unique QR code after successful payment, and admit one person per ticket unless stated otherwise.
• Tickets are for a specific show on a specific date. Because the event is reserved for a specific date, the 7-day cooling-off right in section 44 of the Electronic Communications and Transactions Act does not apply to ticket purchases.
• No refunds are given for change of mind, incorrect purchases, late arrival or failure to attend ("no-shows").
• If a show is cancelled by us, you will receive a full refund of the ticket price, or the option to exchange for another show.
• If a show is postponed, your ticket remains valid for the new date. If you cannot attend the new date, you may request a refund within 14 days of the announcement.
• Tickets may not be resold for profit. We may void tickets that are duplicated or obtained fraudulently.
• The venue and we reserve the right of admission. Age restrictions announced for a show apply.

3. Merchandise

• Merchandise is shipped to the address you provide, or collected at a show if you chose collection at checkout.
• You may cancel an online merchandise order within 7 days of receiving the goods (section 44, Electronic Communications and Transactions Act) and receive a refund of the purchase price. Items must be unused and in their original condition; the direct cost of returning the goods is for your account.
• If an item is defective or damaged on arrival, contact us within 7 days and we will replace or refund it in line with the Consumer Protection Act. Defective goods may be returned within 6 months of delivery.
• Sizing is indicated on each product; please check before ordering.

4. Memberships

• Memberships are billed in advance via PayFast on a recurring basis (monthly or yearly, as shown on the plan).
• You may cancel at any time from your account page. Cancellation stops future billing; your benefits continue until the end of the period already paid for. No partial or pro-rata refunds are given for the remainder of a billing period.

5. Video content

• Paid or members-only videos are licensed for your personal, non-commercial viewing only. Sharing, downloading, recording or redistributing content is prohibited.
• Once you have accessed or streamed a paid video, the purchase cannot be refunded, except where the content is materially defective and we cannot fix it.

6. Payment & pricing

• All prices are in South African Rand (ZAR) and include VAT where applicable.
• An order is only confirmed once PayFast notifies us of successful payment. If payment fails or is reversed, tickets and orders linked to it are void.

7. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from attendance at an event or use of this website. Nothing in these Terms limits any right you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be limited.

8. Contact & complaints

Questions about an order or a refund request? Use the contact details on this website and include your order number (e.g. KQV-123). We aim to respond within 2 business days.

9. Changes to these Terms

We may update these Terms from time to time. The version displayed at the time of your purchase applies to that purchase.